It’s not often that I have to take the bus, but yesterday afternoon while my trusty Yaris was getting a check-up, I decided to take the bus down to have lunch with my wife.
The bus fare where I live is $2.50 and as luck would have it, I had a $5 bill on me (I generally don’t have cash in this increasingly cashless world). Further to this lucky streak, I was directly in front of a bank when I made this decision and it seemed like a perfect place to get change. You know, since it’s a bank and all.
I casually sauntered in and walked straight up to a cashier since the bank happened to be empty at the time. I then politely asked if they could break the $5 bill for me.
At first the cashier looked at me with a very confused expression. To her credit, I think she was new. She took the money and froze there for a second. Then she looked to the cashier to her left for some guidance. It was then that the other cashier whispered to her “Ask him if he is a client”.
She asked me nicely, “Sir, are you a client at this bank?”. I said “no” and then she looked back at her co-worker who shook her head from side to side. She then told me “Sorry sir, I’m not able to do that for you”.
WTF!!!! I asked her nicely, “so, since I’m not a client, you won’t break this $5 bill for me?”. Again she said “no”.
What total bullshit. Since when do you need to be a client of a particular bank before they will make change? I guess it has been a while since I have stepped into a bank as I do everything electronically, but when did this evil no-making-change régime take over? I can understand not cashing some strangers cheque or something that somehow puts the bank at risk. Was there some recent flood of counterfeit $5 bills in the market that I never heard about? Well, if there is, the Quiznos down the block hasn’t heard about it since they had no problem giving me change.
I guess that’s what you call bad customer service.